FHC- FACEBOOK Purchasing and Billing

Purchasing Facebook Credits

How can I buy Facebook Credits?

You may buy Facebook Credits from the Payments tab in your Account Settings or directly from within any game that accepts payments. You can purchase Faceb...

Where do I look to see if I have a Facebook Credits balance?

Now, all games accept Facebook Credits to pay for their virtual goods or currency packages. You can check your Facebook Credits balance in the Payments ta...

What payment methods can I use to purchase Facebook Credits?

Facebook supports 80+ payment methods from around the world, including: Credit Cards: American Express, Discover, MasterCard, VisaPayPal Mobile phone num...

Can I pay for virtual goods on my mobile phone?

When you use apps on the mobile web (m.facebook.com), you can pay for virtual goods with Facebook Credits. Open the payment prompts within each app to lea...

I was charged by Facebook, but I didn't receive my game item.

It's possible that you've successfully made a payment in a game, but have not yet received the game item. Be aware that during periods of high traffic, it...

I purchased more Facebook Credits than what is showing up in my balance.

If you selected to buy Facebook Credits while using an app, you most likely used a portion of those credits to purchase an item. If this is the case, you...

What currencies can I purchase Facebook Credits in?

Facebook Credits may be purchased in the following currencies: Argentinian Peso (ARS) Australian Dollar (AUD) Bolivian Boliviano (BOB) Brazilian Real (...

How can I change the preferred currency I am charged in?

To change the preferred currency of your account, you can access the Payments tab, click on the "Edit" link and select your desired local currency from th...

How are Facebook Credits priced for international currencies?

Any purchase of Facebook Credits using a non-US currency is first converted into US dollars using a daily exchange rate and then exchanged for Facebook cr...

Payment Verification

What is Payment Verification?

To protect your financial information, we may occasionally ask you to authorize a transaction by providing additional information. You may be asked to com...

I received a "Payment Verification" notification, but I can’t/don’t want to verify my payment through these means.

To protect your financial information, we ask that you verify your account by providing the requested information. You may be asked to verify part of you...

Billing: Understanding your Payment

Where can I view my recent purchases?

You can view your recent Facebook Credits purchases and associated receipts for specific items you have purchased on the Payments tab of the Account Setti...

I made a purchase in a game. Why was I billed by Facebook?

Now, all game developers accept Facebook Credits to pay for their game items. If you previously were billed by a game developer for cash, coins, or points...

Why did I end up with Facebook Credits when I wanted to purchase a currency within a game?

Please note that now all purchases of virtual items or currency packages in an app are powered by Facebook Credits. This means that when you are buying a...

Why did I receive a charge for $1.01 USD?

This $1.01 is simply a temporary authorization to validate your credit card. The authorization will be removed from your credit card automatically, typica...

I don't recognize a charge on my credit card statement, but it says it's from Facebook.

We understand it can be very disconcerting to see unusual activity on your account statement, and we'd like to help you resolve this issue. Please click o...

I received a receipt for Facebook Credits or game currency but I never linked a payment method to my account.

We understand it must be confusing to receive a receipt for a charge on Facebook when you have never made a purchase or linked a credit card or PayPal acco...