FACEBOOK HELP CENTER

Tuesday, April 3, 2012

FHC-FACEBOOK Interacting with Ads

About Ads

Facebook strives to show relevant and interesting advertisements to you and your friends. Here are the facts about Facebook Ads: Ads can appear in the rig...

What are Sponsored Stories?

Sponsored Stories are posts from your friends or Pages on Facebook that a business, organization or individual has paid to highlight so there’s a better c...

How can I see ads that have been shown to me in the past?

If you would like to see some of the ads that have been shown to you recently while browsing Facebook, you can visit your Ad Board. We aren't able to retr...

Ads Feedback

Why am I seeing ads all over my profile (timeline) and News Feed?

Some programs claim that they can give you special features on Facebook like seeing who viewed your profile (timeline) or picking out your own profile (tim...

Can I block Facebook Ads or opt out of ads showing on my account?

It's not possible to block Facebook Ads from showing on pages within your account.

What does the X option on ads do?

The X is a way for you to give us quick and easy feedback on the ads you are seeing. We will take this feedback into account as we continue to improve our...

How do I report an ad I see on Facebook?

If you'd like to report an ad that you've seen on Facebook, please fill out one of the forms below:To report an ad you saw on the Facebook homepage or nex...

Why do I see the particular ads I see on Facebook?

We want to show you ads that will be interesting and relevant to you. Here is some of the info that might be used to do this: Information you've added abo...

What can I do to see more ads that interest me?

Facebook strives to show relevant and interesting advertisements to you and your friends. Since ads are targeted to the content of your profile, you may b...

How do I report an objectionable advertisement running in an external app?

If you see an objectionable advertisement and the web address (URL) in your browser window begins with "http://apps.facebook.com/", this is most likely an...

Personal Information Security

What's Facebook's philosophy on personal information and ads?

Facebook strives to create relevant and interesting advertisements for you and your friends. Here are the facts about Facebook Ads: Facebook Ads are somet...

Do advertisers have access to my personal information?

No, Facebook's ad targeting is done anonymously by our system, without sharing personally identifiable information with advertisers. If advertisers select...

How are Sponsored Stories different from Facebook Ads?

Sponsored Stories are about your Friends’ and Pages’ activities on Facebook—stories that are already eligible to be in your News Feed. An organization has...

Why did I see my friend's name or photo attached to an ad?

With Facebook Ads for Pages, Events and Apps, you may see stories about actions your friends have taken on Facebook attached to ads you see. For example,...

Will Facebook use my photo in sponsored content?

Facebook runs ads from its own advertising system that lets your friends know if you have a direct connection with a product or service. This works simila...

Can apps use my image or personal info in their ads?

Facebook does not give third party applications or ad networks the right to use your name or picture in ads. You can report concerns you have about the c...

What happens when I click Like in a Facebook Ad?

When you click Like on an ad, you are making a connection with the business, brand, or product in that ad. For example, if a brand’s Facebook Page is bein...

Where can I view and edit my privacy settings for sponsored content?

You can edit your ad privacy settings for Facebook Ads through the "Account Settings" link at the top of any page within Facebook, or by clicking here. On...

What is the Nielsen partnership with Facebook and how does it affect me?

Nielsen has partnered with Facebook to develop an online system for advertisers to improve their measurement of advertising campaigns’ effectiveness and r...

How do I opt out of the Nielsen program?

Facebook users have control over their shared information. You can to opt-out of the Nielsen program by clicking here

FHC- FACEBOOK Purchasing and Billing

Purchasing Facebook Credits

How can I buy Facebook Credits?

You may buy Facebook Credits from the Payments tab in your Account Settings or directly from within any game that accepts payments. You can purchase Faceb...

Where do I look to see if I have a Facebook Credits balance?

Now, all games accept Facebook Credits to pay for their virtual goods or currency packages. You can check your Facebook Credits balance in the Payments ta...

What payment methods can I use to purchase Facebook Credits?

Facebook supports 80+ payment methods from around the world, including: Credit Cards: American Express, Discover, MasterCard, VisaPayPal Mobile phone num...

Can I pay for virtual goods on my mobile phone?

When you use apps on the mobile web (m.facebook.com), you can pay for virtual goods with Facebook Credits. Open the payment prompts within each app to lea...

I was charged by Facebook, but I didn't receive my game item.

It's possible that you've successfully made a payment in a game, but have not yet received the game item. Be aware that during periods of high traffic, it...

I purchased more Facebook Credits than what is showing up in my balance.

If you selected to buy Facebook Credits while using an app, you most likely used a portion of those credits to purchase an item. If this is the case, you...

What currencies can I purchase Facebook Credits in?

Facebook Credits may be purchased in the following currencies: Argentinian Peso (ARS) Australian Dollar (AUD) Bolivian Boliviano (BOB) Brazilian Real (...

How can I change the preferred currency I am charged in?

To change the preferred currency of your account, you can access the Payments tab, click on the "Edit" link and select your desired local currency from th...

How are Facebook Credits priced for international currencies?

Any purchase of Facebook Credits using a non-US currency is first converted into US dollars using a daily exchange rate and then exchanged for Facebook cr...

Payment Verification

What is Payment Verification?

To protect your financial information, we may occasionally ask you to authorize a transaction by providing additional information. You may be asked to com...

I received a "Payment Verification" notification, but I can’t/don’t want to verify my payment through these means.

To protect your financial information, we ask that you verify your account by providing the requested information. You may be asked to verify part of you...

Billing: Understanding your Payment

Where can I view my recent purchases?

You can view your recent Facebook Credits purchases and associated receipts for specific items you have purchased on the Payments tab of the Account Setti...

I made a purchase in a game. Why was I billed by Facebook?

Now, all game developers accept Facebook Credits to pay for their game items. If you previously were billed by a game developer for cash, coins, or points...

Why did I end up with Facebook Credits when I wanted to purchase a currency within a game?

Please note that now all purchases of virtual items or currency packages in an app are powered by Facebook Credits. This means that when you are buying a...

Why did I receive a charge for $1.01 USD?

This $1.01 is simply a temporary authorization to validate your credit card. The authorization will be removed from your credit card automatically, typica...

I don't recognize a charge on my credit card statement, but it says it's from Facebook.

We understand it can be very disconcerting to see unusual activity on your account statement, and we'd like to help you resolve this issue. Please click o...

I received a receipt for Facebook Credits or game currency but I never linked a payment method to my account.

We understand it must be confusing to receive a receipt for a charge on Facebook when you have never made a purchase or linked a credit card or PayPal acco...

FHC- Login and Password

Make sure you can always get into your account.

Logging In

Resetting Your Password

FHC- Facebook Account Security

Protect your account and the information you share.

Report a Security Problem

Learn the Security Essentials

Review Known Security Threats

Spam
Scams

Explore Related Topics

FHC- Facebook Editing my profile information

To edit your profile, click the Edit Profile button in the top right corner of your profile. Then choose the section you’d like to edit from the left-hand menu. For help editing each section, see below.

Name and birthday

How do I change my name?

To edit the name listed on your account: Review our name standardsGo to your Account Settings pageClick on the Name section, type in your name, and save y...

My name change request was not approved.

This might be because the name you requested doesn't follow our name standards. If you've read our name policies and think that your name was rejected by...

How do I change my birthday?

To change your date of birth: Click the Edit (Update Info) button on your profile (timeline)In the Basic Info section, enter your real birthdaySave your c...

How do I display an alternate name (ex: nickname or maiden name) on my profile (timeline)?

If you'd like to list a second name on your account (ex: maiden name, nickname, or professional name), add an alternate name to your account: Click the a...

How will my alternate name appear to other people on Facebook?

If you checked the box to display your alternate name on your profile (timeline), it will appear in parentheses next to your full name at the top of your...

Relationships and family

How do I add a relationship to my profile?

To add a relationship to your profile: Click the "Edit Profile" button in the top-right corner of your profile. Select "Featured People" from the left-h...

How do I change my relationship status?

To edit your relationship status: Click the Edit Profile button on the top of your profile.Click on the Friends and Family box.Choose your relationship st...

I can't save someone I listed in my relationship status.

The person you list in your relationship status must already be one of your confirmed friends on Facebook. Unfortunately, if you enter the name of someone...

How do I add my relationship anniversary to my profile (timeline)?

Click on the Edit (Update Info) button on your profile (timeline)Click on the Friends and Family boxSelect your anniversary date from the Anniversary dropd...

How do I add family members to my profile (timeline)?

Click on the Edit (Update Info) button on your profile (timeline)Click the Friends and Family boxType the name of your family member in the Family field an...

Who can see the family members I add to my profile (timeline)?

You can control who sees the family members listed on your profile (timeline) by using the audience selector next to the Family section of your Edit/Updat...

Can I add family members without Facebook accounts to my profile (timeline)?

Yes, you can add family members who don't have Facebook accounts to your profile (timeline). The only difference is that their names will appear on your p...

Info

How do I edit my employers on my profile (timeline)?

You can add and remove employers and projects, and tag coworkers in the Education and Work section of your profile (timeline). To add or remove an employe...

How do I edit my education on my profile (timeline)?

You can add and remove schools and classes, and tag classmates in the Education and Work section of your profile (timeline). To add or remove a school:Cli...

How do I edit my religion on my profile?

To edit your religion: Click the Edit Profile button in the top-right corner of your profile.Select the Philosophy tab from the left-hand menu.Type your r...

How do I edit my political views on my profile?

To edit your political views: Click the "Edit Profile" button in the top-right corner of your profile.Select "Philosophy" from the left-hand menu.Type you...

How do I edit the people who inspire me on my profile?

You can add people, remove people and change the order of the people who appear in your People Who Inspire You field. To add people who inspire you:Click...

How do I edit my favorite quotations on my profile?

To edit your favorite quotations: Click the "Edit Profile" button in the top-right corner of your profileSelect "Philosophy" from the left-hand menuEdit t...

How do I edit my favorite music on my profile?

You can add artists, remove artists and change the order that artists appear in your "Music" field. To add artists:Click the "Edit Profile" button in the...

How do I edit my favorite books on my profile?

You can add books, remove books and change the order that books appear in your "Books" field. To add books:Click the "Edit Profile" button in the top-righ...

How do I edit my favorite movies on my profile?

You can add movies, remove movies and change the order that movies appear in your "Movies" field. To add movies:Click the "Edit Profile" button in the top...

How do I edit my favorite TV shows on my profile?

You can add TV shows, remove TV shows and change the order that TV shows appear in your "Television" field. To add TV shows:Click the "Edit Profile" butto...

How do I edit the sports I play on my profile?

You can add sports, remove sports and tag friends in the "Sports You Play" field. To add sports:Click the "Edit Profile" button in the top-right corner of...

How do I edit my favorite sports teams on my profile?

You can add, remove and change the order that your teams appear in your "Favorite Teams" field. To add teams:Click the "Edit Profile" button in the top-ri...

How do I edit my favorite athletes on my profile?

You can add, remove and change the order that athletes appear in your "Favorite Athletes" field. To add athletes:Click the "Edit Profile" button in the to...

How do I edit activities and interests on my profile?

You can add or remove activities and interests, and tag friends in activities on your profile.To add activities and interests:Click the "Edit Profile" but...

Other stuff

How do I remove the photos in the photo strip at the top of my profile?

To remove a specific photo from the photo strip at the top of your profile, roll over the photo and click the x in the top-right corner. This won't delete...

How can I unhide a photo that I removed from my photo strip (the photos at the top of my profile)?

To unhide the photos that you've removed from your photo strip: Click the Edit Profile link at the top of your profile.Click the Profile Picture tab.Find...

I don't want to see my recent activity when I look at my own profile.

To hide posts about your recent activity:Go to your profile Click the x next to a post about your recent activityChose the hide activity optionClick Hide...

How do I change my language settings?

To set your language, go to the bottom of the page you are on and click on the current language (in the left corner). Choose a new language from the menu....

How do I change my time zone?

If the time stamps you see on Facebook are incorrect, your computer’s time settings are probably wrong. Facebook uses your computer’s time settings, so pl...

How do I create a badge?

You can create a badge for your profile (timeline) or page from the Facebook Badge page.

What are badge items?

Badge items are various types of information from your Facebook account that you can include on your badge. Some examples of items to include are your Pro...

Can you make multiple badges?

Yes, you can make different badges to post on multiple sites. Once you have saved your first badge, you will see a Create a New Badge link on the top of t...

I have two accounts. Is it possible to merge them?

We don't currently offer a way to merge two accounts. We recommend downloading the information you've added to the account you don't want to keep. Then, a...